How a small Ayurvedic Products manufacturing company scaled up their Business

From Single Room to 25 Rooms Ayurvedic Products Production house:: Alka Pharmacy’s Success on MoreCustomersApp Platform

The Ahmedabad-based company primarily manufacturing Ayurvedic products also sells their products online through the MoreCustomersApp platform. They’ve not only scaled up their manufacturing unit but also expanded their business on eCommerce, so it was important to convey that on their website.

We sat down with Mr.Hemant Patel, the founder of  Alka Pharmacy , to discuss how the family-owned business made sure that their website always puts customers first, no matter what.

 

 1. Please tell us a bit about your company and how it all started.

> “Alka Ayurvedic Pharmacy”, is a Partnership Company, Since-1992 in Manufacturing & Export Supplying range of  Avaleha, Bhasma, Capsule, Churna, Kwath, Malam, Oil, Powder, etc. Starting as a small company with 1 worker and 1 room They are the fast-growing enterprise in the field of health care ever since their establishment in the year 1992. Now in 2021, they have 15 workers and 25room with huge infrastructure and hi-tech machinery. These products are processed with the help of the latest processing methods using top-grade natural ingredients under the guidance of deft experts. In order to ensure optimum quality, these Ayurvedic products are stringently tested against various quality parameters. These are highly acclaimed for their health benefits, safe usage, high effectiveness, and longer shelf life.

2.What is your most popular product?

> Herbal Powder made from single ayurvedic herbs like Bhumi Amla Leaf, Hibiscus Leaf, etc, are very effective in solving different problems. These are our most selling and in-demand products.

3.What do you see as the most important marketing tool for your business?

> All marketing tools are very important for any business but when it comes to Online, “SEO keywords” are most important for my business. Visitors will come only through search engines and ranking my site in google search engines is a priority and success behind our business.

4.What were the major pain points & challenges that led you to look for a solution like MoreCustomersApp?

> Earlier ours was only a static website. Customers use to come on the website but can’t do much except to look at Home page or Product List page. We couldn’t track how many inquiries were generated, product price, or customer engagement. Also selling online was not possible as it was not an eCommerce website. MoreCustomersApp’s inBuilt eCommerce features were answers to all our concerns and pain points.

5.Do you have any advice for new store owners?

> eCommerce is a must and small to medium business owners should try for it. I would surely always recommend MoreCustomersApp eCommerce Platform for their business.

6. Is there a specific reason you chose MoreCustomersApp as your eCommerce platform?

> MoreCustomersApp not only solved our pain points but is also easy to operate. Both of us sharing same city as common base of operation created a major trust. Fast customer service, manageable from Mobile, Constantly adding new features are some of the good points for MoreCustomersApp

7. Why is eCommerce important for your business?

> Gone are days when business was only operable from physical store or place. With the new Digital era, one should adopt through new technology.

8. Do you have any celebrity customers?

> Not for now, but would rope in soon. A known and popular face is always a good ambassador for your business.

9. If you could choose one magic power, what would you go for?

> India still have huge chunk of rural areas and most of them operate on a family-owned business. I would love to impart education of e commerce website/business information to both buyer and seller.

10. And finally, where do you see your company in 5 years’ time?

> Like all business, I would like to see my firm build and grow huge. The near future target is to have daily 100 orders processed from MoreCustomersApp’s platform.

Thanks for sharing your story. We wish you Good luck in the future. If you have a success story and want to share do email us at [email protected] 🙂